Help for Carbaugh Xtra!

Browser Requirements
Online Purchase / Serial Number Registration
Forgot Your Password?
Technical Support


BROWSER REQUIREMENTS:
Netscape Navigator version 5.0 or higher or Microsoft Internet Explorer version 5.0 or higher. (If you are using AOL's browser, please switch to one of the above if you experience any difficulty. To do this: log on to AOL. Minimize the browser. Then launch either Netscape or Internet Explorer.)

There are browser plug-ins required for the use of this site. If you don't already have them in place, please be sure to download the appropriate plug-in from the sites listed here before attempting to use this site's features.
+ Adobe Acrobat Reader for viewing of PDF files.
+ Macromedia Flash Player for viewing of Flash files.
+ QuickTime for viewing of video clips.

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ONLINE PURCHASE/ACCESS CODE REGISTRATION:

Did you purchase the product online, or was there an access certificate (access code) packaged with your textbook?

If the product was purchased through an access certificate (access code), you must first register the access code before you can enter to use the product.

If the product was bought online (through the ecatalog), and you registered the serial number at the time of purchase, you can log in to the product with your Thomson estore username and password. If you did not register your serial number issued through the ecatalog at the time of purchase, you can do it now through your estore receipt.

If you need help with your password see below.

To register an access certificate (access code):

  • Have your access code handy. (You may not share an access code with anyone else. The access code provides access for one person for a subscription period. Then you must buy a new one. This can be purchased through the Thomson Catalog.)
  • Click on the Register button.
  • Then click the link at the bottom of the page and follow the prompts.
  • IMPORTANT: When you click on the link at the bottom of the page, you will be asked first to enter your access code and a new or existing user name. It is extremely important to enter your access code exactly as it appears on the card. If you do not enter your access code exactly as it appears on the card, you will not be able to register properly.

To enter when you have registered your access certificate (access code):

  • Have your username and password that you created during registration handy. (A copy of this is automatically emailed to you when registration is completed.)
  • Click on the Enter button.
  • Enter the username and password you created when you registered.

If you purchased the product online, you must click to find your receipt and register your online purchase access code:

  • Then, before clicking on the Access Carbaugh Xtra! button you need to bookmark it. This keeps your subscription information in the link. Once you go past the Access Carbaugh Xtra! button and back up to the start page it will not work correctly. In Netscape, Bookmark this page for future access. In IE, add this page to Favorites.
  • Next time you want to access, use the bookmark you created. Your Bookmark/Favorites link will be called "Carbaugh International 10e Xtra!".
  • Then click the Access Carbaugh Xtra! button to enter the product.

For future visits from the same computer:

  • Follow your Bookmark/Favorites link to Carbaugh International 10e Xtra!.
  • Click the Access Carbaugh Xtra! button to enter the product. If access is denied, follow the re-authentication procedure.

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PASSWORDS:

There are two types of passwords you may have generated upon purchasing or registering this product.

  1. If you purchased a new textbook, you were supplied an access code as described above. Upon registering that access code, you generated a username and password that you must use to return to the product. If you have forgotten this password please click here to have it reset.
  2. If you purchased this product online, you did so through the Thomson estore. If you forgot your Thomson estore password, please contact Technical Support at 1-800-423-0563.

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TECHNICAL SUPPORT:
If you still can't solve your problem, click here to contact our technical support team.

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